CourierCop Help
Help centre
CourierCop: Overcharge Audit checks your courier bills against your rate card and your Shopify orders, finds extra charges and helps you file claims. These guides are for Indian stores.
Start here
- Getting started - Install CourierCop, check your first courier bill and send your first claim.
Set up
- Couriers and rate cards - Add a courier account and a rate card, upload a rate sheet, or use rates learned from a bill.
- Download your bill - Where to get the shipment-level bill from your courier or aggregator.
- Products and boxes - Set product weights and boxes so weight checks are accurate.
Money back
- Understanding findings - Reasons and statuses of CourierCop findings.
- Claims - Create, send and track a claim, and record money recovered.
More
- Plans and billing - CourierCop plans, prices and limits.
- Settings - Packaging, tolerance, claims, business details, emails and sample data.
- Glossary - AWB, RTO, NDR, volumetric weight, slab, zone and more.
- FAQ and privacy - Common questions, privacy and data handling.
Email hello@kdscaleagency.com. You can also open Help in the app's menu.