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KD SCALE AGENCY

CourierCop Help

Settings

Open Settings in the app menu to change how CourierCop checks your bills and prepares claims.

Default packaging

Added to a product's Shopify weight when it has no packed weight. Set exact packed weights on Setup → SKU weights.

Discrepancy tolerance

A difference counts only when it is above ₹2 or 1% of the expected cost, whichever is higher. This is fixed.

Claims

  • Claim window: the days after the invoice date to send a claim to the courier. Default 7. A courier account can have its own window in Setup → Couriers.
  • Confirm high-confidence findings and prepare draft claims for me: confirms the findings we're sure about (every plan) and adds them to a draft claim (Starter plan and above). On by default.

Business details

Name, address, GSTIN, email and phone shown on claim letters. Leave a field empty to leave it off. Empty email or phone uses your store's.

Emails

  • Send to: who gets the emails (empty = store owner).
  • Monthly report on the 1st (every plan).
  • Daily digest of new claim-ready findings and Deadlines closing in under 48 hours (Growth plan and above).

Sample data

Load or clear a made-up store (DemoShip) to try the app. Clearing removes only sample data. Download sample files to try uploads.